Too often we all get into verbal confrontations.  The last thing you want is to be on the defensive. 

AND IF YOU ARE TALKING ABOUT YOURSELF, YOU ARE ON THE DEFENSIVE, you need to make the issue about the other person, this is a simple but totally overlooked concept. 

For example someone says that you are wrong about this or you did something you shouldn’t have, the tendency is to start off by “I didn’t say that or I didn’t do that…” 

BZZ wrong!

The quickest and best counter to turn the tide is: “You are confused!” 

Another three words are, “Pull it back!”  You rule.